Have a question about your Ultra Access app? Read through our FAQ below.
Still you can't find what you are looking for? Contact us.
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ARE THERE FEES TO USE THE ULTRA ACCESS MOBILE APP?
There is no charge to download or use the mobile app. However, you should contact your wireless service provider to see if any connectivity or usage rates apply.
WHAT FUNCTIONS CAN I PERFORM WITH THE MOBILE APP?
There is a variety of account information you can access via the Ultra Access mobile application such as:
- View and manage your member account information
- Merchant and provider search
- Benefit overviews
- Benefit balance overviews
- Search for products by name, catalog number, or category
- Order products for delivery
- Track orders and delivery dates
- Download product catalog
- Print mail-in order form
HOW DO I GET MOBILE ACCESS TO MY EXTRA BENEFITS?
It's easy to get started – choose the method that's best for you from your phone, tablet or iPad:
- Visit Google Play (Android devices) or the iTunes App Store (Apple devices)
- Search for Ultra Access
- Download the free app
- Simply sign up/register if you are a new user or login using your health plan’s extra benefits website credentials
I AM A NEW ULTRA ACCESS MOBILE APP USER. HOW DO I LOG IN?
If you are arriving on the app for the first time, you will have two (2) options - to register as a new user, or log in as an existing user.
If you have already registered for online access to your extra benefits through your health plan's extra benefit-specific website, you will be able to use the same credentials for the Ultra Access mobile app:
- Existing user name
- Existing password
If you have not registered on your health plan's extra benefit-specific website, or on the Ultra Access app, you will need to register yourself as a new user. Please utilize the sign-up feature available on the mobile app login screen.
Please have your personal identifiable information available for this process (this information must match your Health Plan Benefit card):
- Member ID
- First name
- Last name
- State of permanent residence
- Date of birth
- Active/current email address
You will also need to select and answer three (3) security questions.
You will also need to create your login credentials for future access:
- Username
- Password
After successfully registering as a user via the sign-up feature, you will be redirected to the login page, where in you will be able to login to the app using the username and password that you just created.
HOW SECURE IS MY INFORMATION?
Our HITRUST certified and HIPAA compliant solution utilizes industry standard technology and best practices to protect your information.
If your device is lost or stolen, no one can access your account without your login credentials.
IF I REGISTERED FROM THE MOBILE APP, WILL THE LOGIN CREDENTIALS WORK ON THE WEBSITE AS WELL?
Yes, the login credentials can be used from either the mobile app or website.
I FORGOT MY USER NAME AND/OR PASSWORD. CAN I RETRIEVE THAT INFORMATION THROUGH THE ULTRA ACCESS APP?
User Name:
If you forgot your user name, please open up the Ultra Access app and select "Forgot Username" at the bottom left-hand side of your screen.
- This selection will take you through some prompts to email you your previously created user name, which you can use to log into the app
Password:
If you forgot your password, please open up the Ultra Access app and select "Forgot Password" at the bottom right-hand side of your screen.
- This selection will take you through some prompts to reset your password, as we are unable to send you your existing password.
- You can then use your newly created password to log into the app
You will be locked out of the mobile application if a User ID or password is entered incorrectly three times. The mobile application should be accessible again after 20 minutes have passed.
HOW DO I KNOW HOW MUCH MONEY I CAN SPEND ON EXTRA BENEFIT PRODUCTS?
Your health plan has provided you with a set budget for purchasing extra benefit products. In addition to finding this information within the Ultra Access mobile app, this information is also available to you in your paper catalog, on your extra benefit-specific website and by contacting an advocate at the toll-free number listed in your catalog.
Your experience is important to us. We want to make it easy for you to see your benefit information through the Ultra Access mobile app:
1. On the main Ultra Access home page, you will be able to see:
- All your benefits in one place (like Transportation, Wellness, and others)
- The available balance for each benefit
- How many items are in your cart
- Your total remaining balance
2. You can browse and shop by benefit type. Each benefit has its own section, so you can easily find what you need.
3. As you add items to your cart, you will see your remaining balance update for each benefit.
4. In your shopping cart, benefits are organized into sections. For each benefit, you can see:
- Available balance
- Amount spent
- Remaining balance
HOW OFTEN DO I NEED TO DOWNLOAD THE MOBILE APP?
As we enhance the app, we will periodically release updates. Please refer to your application notifications either from iTunes or Google updates.
HOW CAN I BE SURE THE MOBILE APP INFORMATION IS SECURE IF MY MOBILE DEVICE IS LOST OR STOLEN?
You are required to enter a valid Username and Password to access your account information from the mobile app. If your mobile device is lost or stolen, no one can access your account without your login credentials.
WILL MY SESSION TIME OUT WHILE USING THE MOBILE APP?
Yes. To help protect your data, the mobile app session will time out after 30 minutes. To avoid time out, ensure you are active in the session after you login.
